SHIPPING & PAYMENT

PLEASE NOTE: 

All orders placed before 1PM Pacific Standard Time are sent the same day. We ship from Los Angeles, California.

Purchases made on weekends and public holidays will be processed on the next business day. As a small team, we endeavor to process all other orders within these time frames, however during busy sale periods or after a collection launch processing may take a little longer due to increased order volume.

Please allow an extra 3-5 business days for all sale period/collection launch processing times.

 

 

 

Shipping within the USA

UPS Standard Shipping (5-7 Business Days - from the time of shipment depending on your location)

UPS Two Day (2 Business Days - from the time of shipment depending on your location)

UPS Next Business Day (Orders must be placed before 1pm Monday-Friday)

FREE shipping on all US orders over $250 USD
 

International Orders

All orders are sent via DHL / UPS Express (2-7 Business Days - from the time of shipment depending on your location)

FREE Express Shipping on all international orders over $600 USD

Once your parcel has been dispatched you will receive updates via email regarding the progress of your delivery.

We do not accept refunds for international orders. For all international orders, returns are available for store credit only. International orders are not eligible for direct exchange. We will issue a store credit so that you can repurchase a new size or style.

 

About our Natural Garments

Our garments are entirely handmade. Since our fibers are natural and most of the fabrics are handwoven, there can be slight inconsistency within each garment. Slight color variations, slight spec difference (within tolerance) and fabric texture are normal. As much as we want our products to be 100% perfect and consistent, it's not always possible. We have learned to love these qualities as they mimic earth’s own inconsistent, yet naturally perfect beauty.

 

Currency, Taxes & Duty

Please note that all payments made on this site are in US dollars. For orders being shipped within the US, prices are inclusive of Tax. International customers are responsible for any local customs taxes and duties. All international packages may be subject to duties and taxes.

The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. 

Once custom officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to its destination. Unfortunately, we have no control over this. If the package is refused by the consignee (if you refuse to pay the duties and taxes) the package then will be delivered back to us.

 

We reserve the right to deduct any return costs incurred from the total return for orders that are refused at customs should duties and taxes be unpaid.

We are legally required to declare the total value paid on international shipments and must include an invoice with all international orders.

 

Changes To Your Order

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try our hardest! If you have made an error in your delivery address please email hello@savannahmorrow.com immediately.

 

Customer Service

For all online customer service and order inquiries, email us at hello@savannahmorrow.com

 

Credit Cards

We accept Visa, MasterCard, and American Express. Note, cards issued by local banks that are not listed above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

 

PayPal

PayPal express feature is available to speed through the checkout.

 

Store-Credit & Gift Certificates

You can also use store credit or a gift card. Each gift card and store credit carries an individual code you can easily enter when completing the checkout. They both expire after 12 months and may be combined with promotions. Savannah Morrow is committed to maintaining the highest levels of security and protection against fraud. While we make every endeavor to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorization, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

 

Order Verification

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.