Shipping & Payment

All orders placed before 1pm pacific standard time are sent same day. Purchases made on weekends and public holidays will be processed on the next business day. We endeavour to process all other orders within these time frames, however during busy sale periods or after a collection launch processing may take a little longer. You will be notified of any shipping delay by email.
 

Shipping within the USA

UPS Standard Ground Shipping (5-7 Business Days - From the time of shipment depending on your location)

UPS Two day Air (2 Business Days - From the time of shipment depending on your location)

UPS Next Business Day (Orders must be placed before 1pm Monday to Friday)

 

International Orders (Excl. Canada)

All express orders are sent via DHL / UPS  (3-7 Business Days - From the time of

shipment depending on your location)

Standard shipping is sent with USPS (7-21 Business Days - From the time of shipment depending on your location)

 

Canada

Standard USPS Ground (8 - 21 Business Days - From the time of shipment depending on your location)

UPS Ground (5-7 Business Days - From the time of shipment depending on your location)

Express (1-3 Business Days - From the time of shipment depending on your location)

Once your parcel has been dispatched you will receive updates via email regarding the progress of your delivery.

Currency, Taxes & Duty

Please note that all payments made on this site are in US dollars. For orders being shipped within the US, prices are inclusive of Tax. International customers are responsible for any local custom taxes and duties. Express International orders are more likely to attract Customs and Duty charges while Standard International is delivered through the post system and generally avoids these charges. We do not accept returns due to the recipient being charged customs fees or duties. We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.
 

Changes To Your Order

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try our hardest! If you have made an error in your delivery address please email hello@savannahmorrow.com


Customer Service

For all online customer service and order enquiries, email us at hello@savannahmorrow.com

Credit Cards

We accept Visa, MasterCard and American Express. Note, cards issued by local banks which are not listed above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
 

PayPal

PayPal express feature is available to speed through the checkout.
 

Store-Credit & Gift Certificates

You can also use store-credit or a gift card. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 6 months and may be combined with promotions. Savannah morrow the label is committed to maintaining the highest levels of security and protection against fraud. While we make every endeavour to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

 

Order Verification

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

 

 

 

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